Dedicated seller access
Keep seller and customer identities separate so business permissions stay clean.
Aromart Seller Guide
A practical A-to-Z guide to selling on Aromart
This guide walks you through everything you need to know to become an Aromart seller, from creating your seller account and setting up your store to listing products, fulfilling orders, handling returns and claims, and reviewing your earnings.
Important: screenshots use the actual Aromart application with dummy seller data. Names, email addresses, credentials, bank details, prices, and other values are for demonstration only. Do not use or copy sample information.
Store-scoped catalog
Every product belongs to a seller-owned store, so the platform remains marketplace-ready.
Seller-owned operations
Dashboard counts, orders, returns, products, and payouts are scoped to the active seller.
Approval before access
Dashboard access starts only after Aromart approves and activates the seller profile.
Quick Start Checklist
From account to operations
Follow these steps in order when launching a seller account. Each stage prepares the next part of your store, catalog, fulfillment, and payout operations.
| Step | Seller action | Result |
|---|---|---|
| 1 | Create a dedicated seller account. | Seller login identity is separated from customer shopping. |
| 2 | Submit business, store, bank, and verification details. | Application moves into review. |
| 3 | Fix any review notes and wait for approval. | Seller profile and store become active. |
| 4 | Configure the store profile and payout destination. | Customers and finance teams have reliable seller information. |
| 5 | Create products, variants, images, prices, and stock. | Listings can be reviewed and published. |
| 6 | Pack, ship, and track each seller-owned order segment. | Customers receive fulfilled orders and earnings are recognized. |
| 7 | Respond to returns, cancellations, and payout checks. | Operational risk stays visible and controlled. |
1. Register as a Seller
Start by creating a dedicated seller account through the Aromart Seller Portal.
We recommend keeping your seller and customer accounts separate so that business activities and permissions remain properly organized.
- Use a business email address that you or the store owner can check regularly.
- Verify your email address before continuing with seller onboarding.
- Create a strong, unique password and do not share it with employees or unauthorized users.
2. Sign In and Resume Onboarding
If you have already created a seller account, use the Seller Login page to continue.
After signing in, Aromart automatically directs you to the appropriate page based on your seller status.
- New or incomplete applications continue seller onboarding.
- Applications under review open the application status page.
- Approved sellers access the Seller Dashboard.
- If your login details are not recognized, confirm the account was originally registered as a seller account.
Use Seller Login, not the regular customer login. If email verification is requested, complete it before continuing.
3. Submit Business and Store Details
During onboarding, you provide the information Aromart needs to verify your business, create your store, and prepare your account for payouts.
This includes legal business details, contact information, store details, business address, payout information, and verification documents.
- Make sure your legal or business name matches your verification documents.
- Choose a clear, customer-friendly store name that represents your business.
- Provide an active support email address that you check regularly.
- Double-check your address and contact details before submitting.
- Upload clear verification documents in PDF, JPEG, PNG, or WebP format.
- Make sure uploaded files are within the displayed file-size limit.
Review all information carefully before submitting. Incorrect or incomplete details may delay approval.
4. Read the Seller Dashboard
The Seller Dashboard gives you a quick overview of your store and highlights tasks that may require attention.
Start each working day from the Action Center and prioritize urgent fulfillment and rejected-listing tasks before lower-priority updates.
- Check for orders that need to be packed or shipped.
- Review products that were rejected or require corrections.
- Monitor returns, cancellations, and other pending actions.
- Identify payout issues that may require attention.
- Review recent activity across your seller account.
Dashboard figures are specific to your seller account and store. They do not represent activity across the entire Aromart marketplace.
5. Maintain the Store Profile
Your Store Profile controls how your business appears to customers on Aromart.
Before publishing products, make sure your storefront information is complete, accurate, and professional.
- Write a clear and accurate store description that explains what your business offers.
- Use an active customer support email address.
- Upload a high-quality, readable store logo.
- Use a clear, professional store banner that represents your brand.
- Review your storefront whenever important business information changes.
Your store profile is public-facing. Never include bank account information, tax information, passwords, login credentials, or other private business data in public fields.
6. Create and Manage Products
The Products section is where you create, update, and monitor the products sold through your Aromart store.
Each product should include complete category, description, variant, SKU, price, image, specification, and inventory details.
- Create a unique SKU for every product variant.
- Keep product prices and available stock accurate.
- Update low-stock thresholds and expected restock dates when necessary.
- Make sure product descriptions and specifications accurately represent the item being sold.
- Regularly review the status of submitted products.
- Correct the existing listing and resubmit it instead of creating duplicates.
Products may be approved, rejected, or returned for corrections during marketplace review. Read review notes carefully.
7. Add a New Product
Use Add New Product when you want to create a new listing for your Aromart store.
The product form collects details required for marketplace review, including category, variants, pricing, inventory, images, dimensions, attributes, and category-specific specifications.
- Select the most accurate product category.
- Add a clear and informative product name and description.
- Create all relevant variants, such as size, color, or other options.
- Enter the correct SKU, price, and available stock for each variant.
- Upload clear product images that accurately represent the item.
- Enter accurate dimensions, attributes, and required specifications.
Use Save as Draft if the listing is not complete. Submit for Review only when product information, images, pricing, and inventory are correct.
8. Fulfill Orders
The Orders section contains the order items assigned to your store.
Use this page to review new orders, confirm payment information, prepare products for dispatch, add courier details, and track each order through fulfillment.
- Review new orders and confirm payment information.
- Prepare products for dispatch.
- Add courier details and tracking information.
- Track each order through fulfillment.
- Read all displayed status badges together before taking action.
9. Handle Returns and Cancellations
The Returns and Cancellations section allows you to review requests involving products sold by your store.
When seller input is required, review the affected item carefully and provide the requested recommendation, explanation, or supporting evidence.
- Respond promptly when the system shows that seller action is required.
- Review the reason for the return or cancellation carefully.
- Provide factual information related only to the affected product and order.
- Upload clear supporting evidence when requested.
- Keep communication professional and relevant to the case.
Do not issue refunds or arrange alternative refunds outside Aromart. Administrators retain final authority over approvals, rejections, inspections, and refunds.
10. Review Earnings and Payouts
The Earnings and Payouts section helps you understand how much your store has earned and the current status of those earnings.
Balances may include held earnings, payable earnings, deductions, and paid amounts.
- Check held earnings after orders are successfully delivered.
- Review commission details when checking marketplace deductions.
- Review payout records and receipts for completed settlements.
- Keep payout account information accurate and verified.
- Resolve payout-account issues before scheduled settlement runs.
Your earnings records explain what you earned, what was deducted, and what has already been paid.
11. Keep Settings Secure
The Settings section contains important seller contact information and payout destination details.
Keep this information accurate so Aromart can contact your business and process eligible payouts correctly.
- Update business contact information when responsible staff members change.
- Regularly check that support and seller contact details are current.
- Only change bank account details when updating your payout destination.
- Review payout information carefully before saving changes.
Account email, role, ownership, and seller approval status may be controlled by Aromart and cannot be changed directly from seller settings.
Understanding Order Status Badges
Each order may display several badges. These badges show different parts of the order and should be read together before taking action.
Fulfillment Status
Processing
Shows what is currently happening with the order, such as Processing or Cancellation Completed.
Payment Method and Status
COD - Collection on DeliveryOnline - Paid
Shows how the customer is paying and the current payment state, such as COD - Collection on Delivery, Online - Paid, Online - Failed, or COD - Not Collected.
Payment Result
PendingCapturedRefunded
Shows the current financial outcome of the order, such as Pending, Captured, Refunded, Failed, or Cancelled.
Common Status Combinations
ProcessingCOD - Collection on DeliveryPending
The order is active. The customer selected Cash on Delivery, so a Pending payment status is expected until delivery collection.
Seller action: Verify the order details, pack the correct products, arrange delivery, and add required courier and tracking information.
ProcessingOnline - PaidCaptured
The customer has successfully paid online and the payment has been captured, while the order is still being prepared.
Seller action: Confirm the order details, pack the products, arrange shipment, and update tracking information. Do not request another payment.
ProcessingOnline - FailedFailed
The customer's online payment was unsuccessful even if the order still displays Processing.
Seller action: Do not dispatch based only on the Processing badge. Wait for a valid payment state or platform instruction.
Cancellation CompletedCOD - Not CollectedCancelled
The order has been cancelled and the Cash on Delivery payment was never collected, so no customer refund is normally required.
Seller action: Do not ship the order. If the product was prepared but not dispatched, return it to available inventory through the normal workflow.
Cancellation CompletedOnline - PaidRefunded
The order was paid online but later cancelled, and the applicable refund has been processed through the platform.
Seller action: Do not ship the order and do not arrange a separate seller-side refund outside Aromart.
How to Fulfill an Active Order
- Confirm the product, variant, quantity, and customer order details.
- Check the fulfillment status.
- Check whether the payment method is COD or Online.
- Review payment status before dispatching the order.
- Pack the correct product securely.
- Enter the courier or delivery provider information.
- Add the correct tracking number or tracking reference.
- Update fulfillment status only when the corresponding action has actually taken place.
For COD orders, payment may remain Pending while the order is being processed because collection takes place during delivery. For online orders, confirm payment completion before dispatch.
Before Marking an Order as Shipped
- OKThe correct product and variant are packed.
- OKThe ordered quantity is correct.
- OKThe payment status has been checked.
- OKThe parcel is securely packed.
- OKThe correct courier has been selected or entered.
- OKThe tracking number is accurate.
- OKThe parcel has actually been handed over for delivery.
Incorrect tracking information or premature status updates can create problems for customers, delivery tracking, returns, and seller earnings.
Important Order Rules
Use these rules before packing, shipping, cancelling, or discussing payment with a customer.
- Only process orders assigned to your seller account or store.
- Never ship an online-payment order when payment shows Failed.
- A Pending status on a COD order can be normal because payment is collected upon delivery.
- Do not ship orders marked as Cancelled or Cancellation Completed.
- Never collect payment again for an online order already marked Paid or Captured.
- Never arrange refunds outside the Aromart platform.
- Keep courier and tracking information accurate and up to date.
- If an order status appears inconsistent, contact Aromart Seller Support before taking further action.
Daily Operating Checklist
Use this checklist at the beginning or end of each working day to keep your Aromart store running smoothly.
- Check the Action Center - open your dashboard and resolve urgent tasks.
- Process new orders - pack orders, arrange shipping, and record courier tracking information.
- Monitor inventory - check low-stock products and restock before they become unavailable.
- Review product listings - correct rejected listings and submit them again for review.
- Check returns and cancellations - respond to any cases requiring seller action.
- Review notifications - look for important updates relating to products, orders, or account.
- Monitor earnings - review new earnings, held balances, deductions, and payout activity.
- Check payout details - make sure the payout destination remains accurate and verified.
- Keep support information current - ensure customers can reach the store through the correct support channels.
Security Notes
Protecting seller and customer information is an important part of operating on Aromart. Your seller account should only expose information relevant to your business.
- Use your own seller account and never share login credentials.
- Use strong, unique passwords for business accounts.
- Never share or publish customer addresses, phone numbers, order exports, or other personal information.
- Never upload or distribute private verification documents outside approved Aromart processes.
- Never share bank account details unnecessarily.
- Keep downloaded reports and exported order files secure and delete them when no longer required.
If you believe your seller account, login credentials, payout information, or customer data may have been compromised, contact Aromart Seller Support immediately.
Need help with a seller account?
Contact Aromart support for account, document review, payout, store setup, or order-operation questions. Do not email passwords, bank account numbers, customer exports, or private verification files unless support provides a secure upload path.